Refund Policy – Aura Scent At Aura Scent, we value your satisfaction and strive to ensure you receive the highest quality products. If you are not completely satisfied with your purchase, our refund policy is as follows: 1. Eligibility for Refunds Refunds are applicable only for items that are damaged, defective, or incorrect upon delivery. To qualify for a refund, you must notify us within 48 hours of receiving your order. The product must be unused, in its original packaging, and in the same condition as received. 2. Non-Refundable Items Opened or used perfumes are not eligible for refunds due to hygiene and safety reasons. Items purchased during promotional sales or at discounted prices are non-refundable unless damaged or defective. 3. Process for Requesting a Refund Email us at aurasent08@gmail.com with your order number, a description of the issue, and clear photographs as proof. Once your request is reviewed and approved, we will initiate the refund process. 4. Refund Method Refunds will be processed to your original payment method within 7–10 business days after approval. Shipping costs are non-refundable unless the return is due to our error. 5. Exchanges If you prefer, we can offer a product exchange instead of a refund for eligible returns.
